Privacy Policy

FrogBasket (“we,” “our,” “us”) is committed to protecting your personal information and ensuring transparency in how your data is collected, used, stored, and safeguarded.
By using our website, mobile applications, or services, you agree to the practices described in this Privacy Policy.
This policy complies with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We collect personal data necessary to operate the FrogBasket platform, deliver orders, onboard partners, and improve user experience.

1.1 Information You Provide

When creating an account, placing an order, contacting support, or applying as a vendor or rider, we may collect:

• Full name
• Email address and phone number
• Delivery addresses
• Order and transaction history
• Identification documents (e.g., government ID, driver’s license, permits)
• Business information (for vendors)
• Vehicle and operational details (for riders)

1.2 Automatically Collected Information

When you use FrogBasket, we may automatically collect:

• Device type, operating system, and browser version
• IP address and rough geographic location
• Cookies and website analytics
• App usage behavior, interaction logs, and crash reports
• Performance and diagnostic data
• Location data (only when permission is granted)

Rider location data is collected only during active deliveries for routing, tracking, and safety.

1.3 Vendor and Rider Operational Data

To ensure service quality and accountability, we may collect:

• Order preparation and fulfillment times
• Acceptance and decline rates
• Rider availability and active hours
• Delivery routes and timestamps
• Ratings and performance metrics
• Compliance and reliability indicators

2. How We Use Your Information

Your information enables FrogBasket to operate as a secure and efficient marketplace.
We use your data to:

• Operate and maintain the FrogBasket platform
• Process orders, payments, pickups, and deliveries
• Assign riders and calculate delivery times
• Verify and onboard vendors and riders
• Provide customer support and resolve disputes
• Improve app performance, features, and recommendations
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory requirements

We use your information only for legitimate business purposes.

3. Data Sharing

We do not sell, rent, or trade your personal information.

We may share data with trusted third-party service providers solely for operational purposes, including:

• Payment processors
• Delivery and logistics systems
• Identity verification providers
• Cloud hosting and infrastructure partners
• Customer service platforms

These partners are bound by confidentiality and data protection obligations.

Information shared with vendors or riders is limited to essential details required to fulfill an order.

4. Data Security

We implement robust technical and organizational measures to protect your data, including:

• HTTPS/TLS encryption
• Encrypted storage for sensitive information
• Firewall and DDoS protection
• Access controls and role-based permissions
• Regular security monitoring and audits
• Activity logging and anomaly detection

Only authorized personnel can access personal data, and solely for operational needs.

5. Your Rights

Under the Data Privacy Act, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your account
• Withdraw consent for certain data processing activities
• File a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, email us at: [email protected]

6. Data Retention

We retain personal information only for as long as necessary for legitimate business, legal, and regulatory purposes, such as:

• Transaction and financial records: 5 years
• Vendor and rider documentation: duration of engagement + 2 years
• Support interactions: 1–3 years
• Analytics logs: retained in anonymized form
• Deleted accounts: anonymized within 90 days

Once retention periods expire, data is securely deleted or anonymized.

7. Children’s Privacy

FrogBasket does not knowingly collect personal information from individuals under 18 years old.
If we become aware of a minor’s account, we will remove or disable it unless parental consent is verified.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or new features.
Any significant updates will be communicated through our app or website. Continued use of FrogBasket constitutes acceptance of updated terms.

9. Contact Us

For privacy inquiries, data requests, or concerns, you may contact us at:
[email protected]